Exchange Policy

At Cygnus, we are committed to ensuring customer satisfaction with our products. Our exchange policy is designed to provide a fair and transparent process while safeguarding against misuse. Please read the following terms and conditions carefully before requesting an exchange.

Eligibility for Exchange

1. Same Product Exchange: Customers can only exchange a product for the same model.
2. Time Frame: The exchange request must be made within 7 days from the date of delivery, with proof of purchase required.
3. Condition of Product: The product must be returned in its original condition, including:
   • Original box, accessories, and all included components.
   • No physical damage, liquid exposure, or tampering.
   • Device must not be locked, modified, or altered in any way.
4. Defective Units:
   • If a manufacturing defect is identified, Cygnus will inspect and verify the issue before approving the exchange.
   • A replacement unit will only be issued after a full assessment.
   • Damage due to misuse, negligence, or external factors (such as impact, fire, water, or unauthorized repairs) is not covered.

Non-Eligible Scenarios

• Damage by User: If the unit is physically damaged or has been exposed to water or other contaminants.
• Expired Exchange Period: If the exchange request is beyond the 7-day period.
• Unauthorized Repairs: If the device has been repaired by a non-authorized service provider.
• Incomplete Returns: If any accessories, packaging, or required documents are missing.

Exchange Process

1. Initiate Request: Contact our support team with your order details. Click on the Link https://cygnus.co/contact or reach out to us directly on :+971 4 435 6800
2. Inspection & Approval: Our technical team will inspect the device and determine if it meets exchange criteria.
3. Exchange Confirmation: If approved, a replacement unit will be issued. If rejected, customers will be notified with a reason.
4. Shipping & Handling:
   • Customers may be required to cover shipping costs unless the defect is confirmed as a manufacturing defect.
   • Cygnus is not responsible for damage incurred during return shipping.

Additional Terms

• Cygnus reserves the right to refuse an exchange if the request does not meet the outlined criteria.
• This policy does not cover refunds—only exchanges for the same product.
• Cygnus may update this policy at any time without prior notice.

For any questions or assistance, please reach out to our customer care team.