FAQ

You can find the price and more details of our products and services in one of the following ways:

• Fill in one of the contact forms on our website and our sales team will reach out to you promptly.

• Call +971 (0)4 435 6800 or email the sales team at [email protected] for product-related queries, or email [email protected] for satellite plan-related queries.

You can purchase the products displayed on this website in one of the following ways:

• Visit our office located at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.

• Call +971 (0)4 435 6800 or email our sales team at [email protected] to arrange the product(s) for delivery.

• Fill in one of the contact forms on our website and our sales team will reach out to you promptly.

*Note: If you are located outside of Dubai, we can ship the product to you — shipping charges will apply based on your location.

In case the delivery is within the UAE, it may take up to 2 working days. For urgent orders, you can walk into our office located at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.
*Note: Delivery time outside Dubai will depend on your location.

We are located at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.
Our office timings are 9:00 AM – 6:00 PM (GMT+4), Monday to Saturday.

Based on your convenience, you may either make the payment via a link that our team will share with you, cash, online transfer, or credit card.

You do not need any document to purchase a Thuraya handset. However, if you’re looking to activate your sim card, we will require a copy of your ID for personal users, or for corporate purchases, we will require a copy of your company’s trade license.

If you are based in Dubai, you can visit our office during working hours. We will assess if your request is eligible for a replacement or repair.Alternatively, you can send an official email to our support team at [email protected], and they will evaluate your request accordingly.
Office Address:
Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai
Timings: 9:00 AM – 6:00 PM (GMT+4), Monday to Saturday

You can always check your current balance from your Thuraya phone by simply dialing *151# and you will receive an automatic response with the available credit. This costs a standard SMS fee.

You can recharge your Thuraya number in one of the following ways:

Purchase scratch cards to recharge your Thuraya number from our office. Dial *150* followed by the PIN number to complete the recharge.

Visit our office at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.

Call +971 (0)4 435 6800 or email [email protected] if you’d like to purchase a scratch card virtually and have our team recharge for you.