You can find the price and more details of our products and services in one of the following ways:

• Fill in one of the contact forms on our website and our sales team will reach out to you promptly.

• Call +971 (0)4 435 6800 or email the sales team at [email protected] for product-related queries, or email [email protected] for satellite plan-related queries.

You can purchase the products displayed on this website in one of the following ways:

• Visit our office located at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.

• Call +971 (0)4 435 6800 or email our sales team at [email protected] to arrange the product(s) for delivery.

• Fill in one of the contact forms on our website and our sales team will reach out to you promptly.

 

*Note: If you are located outside of Dubai, we can ship the product to you — shipping charges will apply based on your location.

In case the delivery is within the UAE, it may take up to 2 working days. For urgent orders, you can walk into our office located at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.
*Note: Delivery time outside Dubai will depend on your location.

We are located at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.
Our office timings are 9:00 AM – 6:00 PM (GMT+4), Monday to Saturday.

Based on your convenience, you may either make the payment via a link that our team will share with you, cash, online transfer, or credit card.

You do not need any document to purchase a Thuraya handset. However, if you’re looking to activate your sim card, we will require a copy of your ID for personal users, or for corporate purchases, we will require a copy of your company’s trade license.

If you are based in Dubai, you can visit our office during working hours. We will assess if your request is eligible for a replacement or repair.Alternatively, you can send an official email to our support team at [email protected], and they will evaluate your request accordingly.
Office Address:
Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai
Timings: 9:00 AM – 6:00 PM (GMT+4), Monday to Saturday

You can always check your current balance from your Thuraya phone by simply dialing *151# and you will receive an automatic response with the available credit. This costs a standard SMS fee.

You can recharge your Thuraya number in one of the following ways:

Purchase scratch cards to recharge your Thuraya number from our office. Dial *150* followed by the PIN number to complete the recharge.

Visit our office at Office No. 106, 1st Floor, Emaar Square Building 4, Downtown, Dubai.

Call +971 (0)4 435 6800 or email [email protected] if you’d like to purchase a scratch card virtually and have our team recharge for you.

Visit www.thurayarefill.com to instantly recharge your Thuraya number online.

Your Thuraya SIM card is not active upon purchase.
To activate your SIM card, please send us an email specifying your 12-digit SIM card number (which begins with 8988) to [email protected].

If you’d like to reactivate your SIM card, kindly send us an email at [email protected].

 

*Note: A reactivation charge will apply.

Kindly contact [email protected] to follow up on your delivery status if your payment has already been made. 

Kindly email [email protected] or call +971 (0)4 435 6800 for any queries related to the status of your delivery or purchase order.

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